Handling FDCPA

Audio Course

Click here to see the class schedule. 

Debt collection has been the subject of extensive litigation for years, and debt collection practices are commonly used as a defense in collection cases. Especially in periods of economic downturn, both collection practices and collection litigation increase substantially. It is important for debt servicers, debt collectors and lenders to know how the laws governing debt collection, such as the Federal Debt Collection Practices Act, apply to them and how they can be in compliance.

AllRegs Academy’s Handling FDCPA audio course will review topics related to debt collection practices, including the terms and definitions, along with consumer protections under the Fair Debt Collection Practices Act. The 90-minute course will examine debt collectors' responsibilities, communication limitations and requirements, and will also examine the liabilities that exist for violating debt collection laws. The course will also review the most recent Federal Trade Commission Report as it relates to complaints and violations.

This comprehensive course gives debt servicers, debt collectors and lenders a grasp of the law’s importance and its growing concern in the eye of the regulators.

Learning Goals and Objectives

Upon completion of the course, students will be able to:

• Understand the Federal Debt Collection Practices Act (FDCPA) background and key terms
• Recognize the FDCPA’s purpose and scope
• Identify debt collector responsibilities, communication limitations and requirements
• Recognize unfair practices under the FDCPA
• Identify civil liabilities and administrative enforcement

Who Should Attend

• Loss Mitigation Staff
• Servicing Representatives, Staff and Managers
• Collection Agency Representatives

Course Agenda

Federal Debt Collection

• Fair Debt Collection Practices Act (FDCPA) Background

FDCPA – By Definition

• Consumer 
• Creditor
• Creditor = Debt Collector
• Debt Collector
• Communication 
• Debt

FDCPA – Purpose and Coverage

• Purpose
• Consumer Protection
• Elimination of Abusive Practices
• Discussion/Activity
• Coverage
• Debt
• Discussion/Activity
• Exemptions
• Discussion/Activity
• Debt Collectors
• Exemptions
• Discussion/Activity

FDCPA – Debt Collector Responsibilities, Communication Limitations and Requirements

• Communication
• Communication Standards
• Attorney Representation
• Consumer’s Place of Employment
• Contacting Third Parties
• Identifying Caller as a Debt Collector
• Activity
• Discussion/Activity
• Validation of Debt
• Consumer Notice Requirements
• Ceasing of Communication

FDCPA – Unfair Practices

• Prohibitions
• Harassment/abuse
• False/misleading statements
• Activity/Discussion
• Unfair practices

FDCPA – Civil Liabilities and Enforcement

• Liability
• Damages
• Types of Damages (overview)
• Statutory
• Actual
• Emotional Distress
• Enforcement
• FTC Annual Report Data
• Complaint Categories
• Recent Settlements Discussion

FDCPA – Wrap Up

Speakers/Instructors

Elena Lovoy is a Senior Attorney for Bradley Arant Boult Cummings LLP. Her practice focuses on state and federal regulatory compliance issues facing banks and financial services companies in connection with their consumer lending operations.
Read full bio » 

Valorie Kacherian is Vice President of Quality Control and Compliance at MegaStar Financial where she is responsible for managing, directing, and providing guidance to the organization.
Read full bio »

Course Delivery

Audio courses last for 90 minutes, consisting of a 60-minute presentation with a 30-minute interactive question and answer session.

Class Schedule

Choose from the upcoming course sessions:

• Wednesday, August 8, 2012, 2:00 p.m. – 3:30 p.m. ET
• Wednesday, December 5, 2012, 2:00 p.m. – 3:30 p.m. ET

Tuition & Registration

Each audio conference is $265 per site, with the ability to dial in to the conference from one phone line at each site. Tuition includes:

• One call-in line from one location per site registration
• Dial-in number and conference code
• WebEx access for interactive presentation (if applicable)
• PDF of presentation materials
• Opportunity to ask speakers questions at the end of the program

Additional Resources

Cancellation/Refund Policy (PDF)

For more information, call our sales and customer service department at (800) 848-4904 or email sales@allregs.com.